Vista Suites Hotel Near Island Drive, Pigeon Forge (“the Hotel,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a reservation, or stay with us.

Information We Collect

We may collect personal and non-personal information, including:

• Name and contact details (email address, phone number)
• Reservation details (dates of stay, room type, preferences)
• Payment and billing information (processed securely by payment providers)
• Identification details (such as government-issued ID presented at check-in)
• Website usage data (IP address, device/browser data, pages visited)

How We Use Your Information

We use the information we collect to provide services and improve your experience, including:

• To confirm, manage, and modify reservations
• To process payments, refunds, and incidental holds when applicable
• To communicate reservation updates and respond to inquiries
• To operate and improve our website, services, and guest experience
• To comply with legal, tax, and regulatory requirements

Cookies and Analytics

Our website may use cookies and similar technologies to help improve functionality and understand site usage.

• Cookies help remember preferences and improve user experience
• Analytics may be used to measure traffic and performance
• You can disable cookies in your browser settings, but some features may not work properly

Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary, including:

• With trusted service providers (booking platforms, payment processors, IT providers)
• When required by law, regulation, or legal process
• To protect the rights, safety, and security of guests, staff, and the property

Data Retention

We retain personal information only for as long as needed to fulfill reservations and comply with legal obligations.

• Reservation and billing records may be retained for accounting and tax purposes
• We delete or anonymize information when it is no longer required

Data Protection

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

• Secure systems and access controls are used where appropriate
• Payment information is handled through secure, PCI-compliant providers

Your Choices and Rights

Depending on applicable laws, you may have rights regarding your personal information.

• Request access to or correction of your personal information
• Request deletion of certain personal information, subject to legal requirements
• Opt out of marketing communications by using the unsubscribe link or contacting us

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

• If you believe a child has provided personal information, please contact us

Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites.

• Review third-party privacy policies when leaving our website

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date.

• Continued use of our website or services after updates means you accept the revised policy

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Vista Suites Hotel Near Island Drive, Pigeon Forge directly.

• You may contact us using the details provided on our website Contact page